Refund policy

Return & Refund Policy

Because our products are skincare and personal care items, we are unable to accept returns or exchanges due to change of mind once an order has been opened or used.

 

Faulty or damaged items

 

If your order arrives damaged or faulty, please contact us within 7 days of delivery with your order number and clear photos of the issue.

We will happily offer a replacement or refund where appropriate.

 

Allergies & sensitivities

 

All skin is different. While our products are made with gentle, natural ingredients, we cannot guarantee suitability for every individual. We recommend patch testing before full use. Refunds cannot be provided for reactions or sensitivities.

To request support, please contact us at:

hello@littleoatco.com.au